More showrooms, digital mirrors among ways COVID-19 may change retail

Nobody can predict exactly how COVID-19 will reshape our lives in the years to come, but experienced observers of the retail sector say shopping will never be quite the same again.

With physical distancing rules in effect and an explosion in the number of digital orders, shopping habits across all demographics have changed dramatically in a matter of weeks, and opened the doors to widespread adoption of new technologies, suggest two industry watchers from KPMG, a global advisory firm.

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