Pregnant woman who cancelled trip over Zika concerns can get refund: Sunwing

A pregnant Ontario woman who cancelled a trip to the Bahamas over concerns about the Zika virus can now get a full refund for the $3,700 trip.

See Full Article

In a statement to CTV News, Sunwing confirmed that the company has modified their policy amid concerns about the Zika virus, which has spread to several countries in the Caribbean and Latin America.

“We have since modified our policy and are now allowing customers to make changes to their travel plans for no additional fees or cancel their trip for a full refund, provided they have a doctor’s note,” the company’s senior marketing director Jacqueline Grossman wrote in an email.

Stephanie Lemay of Niagara Falls, Ont. said she booked the Sunwing Vacation package through Expedia.ca. When she called Expedia to cancel the trip, Lemay, who's 24-weeks pregnant, said she was shocked by the response.

"We were told that we were going to lose our money for the trip, unfortunately," Lemay told CTV News Channel on Friday. "They really didn't give us many other options besides a flat out no."

When Lemay followed up with a telephone customer service representative, she was initially denied the refund because she had not purchased travel insurance.

“At the time of her call Sunwing had not yet formalized our policy as it relates to Zika so the customer service representative denied the refund on the basis that Ms. Lemay did not have travel insurance or protection,” Grossman wrote.

After the news broke, Sunwing got in touch with Lemay to inform her of the policy change. A spokesperson confirmed that Lemay has been directed to company’s customer service department to administer the refund.

The Public Health Agency of Canada is recommending that pregnant women and women considering becoming pregnant discuss their travel plans with their doctor. The agency recommends that if travel plans cannot be postponed, women should take strict measures to protect themselves against mosquito bites.

Air Canada, Air Transat and WestJet are allowing passengers to cancel or change their flights to destinations that have been affected by the Zika virus.

WestJet says any passenger can change or cancel a booking prior to travelling to infected areas and no medical notes are required. Air Transat says pregnant passengers with a medical note and travel companions in their immediate family can reschedule or change destinations. Air Canada is allowing woman and their travel companions to change bookings or receive a refund for trips scheduled between Jan. 28 and June 26.

Meanwhile, Lemay said she doesn't regret cancelling her vacation plans.

"I feel that as a pregnant woman this is probably the biggest chance I have to protect by unborn baby against any dangers," she said. "I didn't think it was worth taking any risk going somewhere where there could be potentially some developmental harm done to my unborn child."



Advertisements

Latest Economic News

  • World shares weaken ahead of G7 meeting; oil bottoms out

    Economic CTV News
    HONG KONG -- World stock markets weakened Friday as investors awaited the upcoming G-7 summit and oil prices rebounded somewhat as markets shook off initial disappointment over a production cut deal. KEEPING SCORE: European shares opened lower, with France's CAC 40 down 0.8 per cent to 5,297.13 and Germany's DAX lost 0.5 per cent to 12,561.85. Source
  • OPEC decision stabilizes oil prices, but for how long?

    Economic CBC News
    In one of the least surprising OPEC meetings in a while, members of the cartel of oil-exporting countries and their non-member allies agreed to extend oil production cuts on Thursday, which will support the price of oil and should continue to help pave the way for Alberta's economic recovery. Source
  • The case for BlackBerry at $45 US a share

    Economic CBC News
    BlackBerry Ltd. shares have been on a hot streak — rising more than 60 per cent in recent weeks — and one technology analyst thinks some of the company's new products have the potential to help push the stock to $45 US in three years. Source
  • Malicious hackers say they demanded $50,000 ransom for stolen Bell data

    Economic CBC News
    A pair of malicious hackers say they demanded that Bell pay a $50,000 US ransom to prevent stolen customer data from being shared online, according to a person claiming responsibility for the theft. That person — who communicated with CBC News via encrypted chat using the handle "exodus" — says a ransom email was sent to Bell on May 5, detailing the extent of the breach and the thieves' terms. Source
  • Kinder Morgan announces final investment decision on Trans Mountain pipeline

    Economic CTV News
    VANCOUVER -- Kinder Morgan says it will proceed with the $7.4-billion Trans Mountain pipeline expansion as long as it secures satisfactory financing for the project through its initial public offering. The Texas-based company, in conjunction with its indirect subsidiary Kinder Morgan Canada, announced on Thursday its final investment decision on the project, which is conditional on the successful completion of the IPO. Source
  • Amazon opens first brick and mortar New York bookshop

    Economic CTV News
    Online retail giant Amazon on Thursday opened its first brick and mortar bookstore in New York, selling a limited range of its highest-rated books and letting customers browse products as in times gone by. Amazon, which launched as an online bookseller in 1995 but which now sells everything from designer clothes to groceries, bided its time before venturing into the US cultural capital. Source
  • Ontario threatens its own protectionism in fight against Texas Buy American bill

    Economic CTV News
    TORONTO - Ontario has hired lobbyists in Texas and is threatening protectionist measures of its own as it tries to convince state officials not to pass a Buy American bill. Premier Kathleen Wynne claimed victory last month after a successful Ontario push to stop similar provisions in New York state. Source
  • Alberta Energy Regulator to reconsider Suncor tailings plan it rejected

    Economic CTV News
    CALGARY -- Alberta's energy watchdog has agreed to reconsider its rejection of a plan by oilsands giant Suncor to clean up its tailings ponds. The Alberta Energy Regulator denied the Calgary-based company's applications in March, saying they did not satisfy requirements and a new proposal was needed. Source
  • Bank CEOs say Home Capital issues not widespread

    Economic CTV News
    TORONTO -- The CEOs of two of Canada's biggest banks say liquidity troubles at mortgage lender Home Capital are not indicative of a broader problem, but they are monitoring their mortgage portfolios in light of concerns about high house prices. Source
  • Payment systems modernization long overdue: BoC official

    Economic CTV News
    OTTAWA -- A senior Bank of Canada official says modernization of the country's core payments infrastructure is long overdue amid the rapid advance of new technologies -- and the risks that accompany them. In prepared remarks of a speech, deputy bank governor Sylvain Leduc says the system must be able to keep up with new payment options that, in recent years, have included innovations like PayPal, e-transfers and Apple Pay. Source