CRTC launches new code to make TV service bills clearer for customers

OTTAWA - Canada's broadcast regulator has laid out details for a new industry code that cable and satellite companies will have to adhere to when they're billing customers.

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The CRTC says the new rules will require TV providers to give customers clearer details about the duration of promotional offers and the prices they'll be billed once those discounts end.

Companies will also have to outline taxes and additional charges, such as those linked to TV services and fees on early contract cancellations.

The move follows a draft version of the code that was tabled last March as part of the CRTC's "Let's Talk TV" hearings held in late 2014.

The CRTC says some TV providers resisted the new rules during the consultation process and wanted them to be made voluntary.

The regulator says after considering that as an option, it decided to make the code mandatory effective Sept. 1, 2017.



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