Seniors fed up with tiny phone book print

For most Canadians, the Internet has rendered the phone book obsolete. But many seniors still rely heavily on paper and print and now some in Saint John, N.B.

See Full Article

are complaining that not only is the phone book shrinking, so is the print.

A local senior citizens group in Saint John held an event this week to express their anger with this year’s new directory, which is smaller and more compact than they old version they’ve relied on their whole lives.

Senior Madeline Thorne brought her new phone book to the event Thursday so that she could toss it into the recycling bin with the others. She says the book isn’t much good to her anymore.

"Just the size of it, it’s unreal,” she said, flipping through it before tossing it out. “Next year we won't even have a book if this continues."

The seniors say the print in the new, more compact version is now so small, it’s essentially useless to them. Many say they are now being forced to routinely pay for directory assistance from the phone company.

The Saint John seniors group has sent a letter to the local phone company, Bell Aliant, and to Yellow Pages, to express their concerns. Neither company responded to them.

CTV News also attempted to speak to Bell Aliant, which referred us to Yellow Pages, which produces the books. Yellow Pages did not respond to requests for comments. CTV News and Bell Alliant are both owned by Bell.

The Montreal-based Yellow Pages has been phasing out home delivery of its directories in many urban markets, as it shifts towards digital apps and services. At the same time, the company has been moving to the more compact format across the country over the last few years.

Jean Steven says it’s not just seniors like her who are having a hard time reading the print; so are those with visual impairments.

"They have a very hard time with this. It's not worth the paper it's written on," she said.

Linda Nickerson, who is visually impaired, says it’s odd that the people who rely on the phone book the most are also the ones who can no longer use it.

"Seniors are the ones who use the phone book. Younger people are hip with technology," she said.

With a report from CTV Atlantic’s Mike Cameron



Advertisements

Latest Canada & World News

  • Washington NFL team to retire nickname on Monday: reports

    World News CBC News
    The Washington Redskins plan to announce Monday that they will retire their controversial team nickname, multiple outlets reported Sunday night. One source told Sports Business Journal that the team "felt it was important to remove any doubts as to the future of the name. Source
  • 'Plate-shaming' is happening in Atlantic Canada as locals fear those from outside the 'bubble'

    Canada News CTV News
    TORONTO -- Atlantic Canada’s reputation for being warm and welcoming has long been a source of pride. But instead of hospitality, the pandemic is exposing a glimpse of hostility aimed at those who are assumed to be outsiders. Source
  • WE Charity says it had to lay off workers after student grant program cancelled

    Canada News CTV News
    TORONTO -- WE Charity says it has had to lay off numerous contractors after it was involved in a series of scandals, including the cancellation of a $900-million COVID-19 student grant project with the federal government. Source
  • Dengue fever prevention efforts stifled by coronavirus pandemic

    World News CTV News
    JAKARTA, INDONESIA -- To slow the spread of the coronavirus, governments issued lockdowns to keep people at home. They curtailed activities that affected services like trash collection. They tried to shield hospitals from a surge of patients. Source
  • Exit poll show Poland's Duda leading in presidential runoff

    World News CTV News
    WARSAW, POLAND -- A late exit poll in Poland's presidential runoff Sunday showed the conservative, populist incumbent, Andrzej Duda, leading against the liberal, pro-Europe mayor of Warsaw, but with the race still too close to call. Source
  • 21 injured in fire aboard ship at Naval Base San Diego

    World News CTV News
    SAN DIEGO -- Twenty-one people suffered minor injuries in an explosion and fire Sunday on board a ship at Naval Base San Diego, military officials said. The blaze was reported shortly before 9 a.m. on USS Bonhomme Richard, said Mike Raney, a spokesman for Naval Surface Force, US Pacific Fleet. Source
  • Quebec-Indigenous relations improved after Oka Crisis, but could be stalling under Legault

    Canada News CBC News
    Thirty years ago, as Konrad Sioui walked past the armed barricades near Oka, Que., he spotted the blood of a provincial police officer who had been killed in a shoot-out the day before. Twenty-four hours earlier, the Sûreté du Québec had tried to dislodge Kanesatake Mohawks from a sacred patch of land they were defending from a golf-course development. Source
  • 11 injured in fire aboard ship at California naval base

    World News CBC News
    Eleven people suffered minor injuries after an explosion and fire Sunday on board a ship at Naval Base San Diego, military officials said. The blaze was reported shortly before 9 a.m. local time on USS Bonhomme Richard, said Krishna Jackson, the base's public information officer. Source
  • 21 injured in fire aboard ship at California naval base

    World News CBC News
    Eleven people suffered minor injuries after an explosion and fire Sunday on board a ship at Naval Base San Diego, military officials said. The blaze was reported shortly before 9 a.m. local time on USS Bonhomme Richard, said Krishna Jackson, the base's public information officer. Source
  • Trump, Biden try to outdo each other on tough talk on China

    World News CTV News
    WASHINGTON -- China has fast become a top election issue as U.S. President Donald Trump and Democrat Joe Biden engage in a verbal brawl over who's better at playing the tough guy against Beijing. The Trump campaign put out ads showing Biden toasting China's Xi Jinping, even though Trump did just that with Xi in Asia and hosted the Chinese leader at his Florida club. Source