'Once in a lifetime': Xbox dad gets $8,206 back

An Ontario father says Microsoft has given him a refund for $8,206.43, after his 17-year-old son racked up thousands of dollars in Xbox online gaming charges.

See Full Article

Lance Perkins said he was stunned to discover the charges on his credit card bill in December, and criticized the company for what he called a misleading business scheme.

"When you have someone telling you that you can play for free, and then all of the sudden they just want your credit card number, a little kid or a youth would not realize what a credit card number is," he told CTV Ottawa at the time.

Perkins complained to Microsoft and the company agreed to look into the charges.

He says Microsoft initially told him it couldn't refund the money. But when the company learned Perkins' son was a minor, it agreed to refund the full amount.

"Microsoft may occasionally choose to provide a one-time refund in cases of minors making purchases without parental permission," the company said in a statement to CTV Ottawa. "These refunds are for a very small number of users in exceptional cases, and they will only be granted once in a lifetime."

Perkins said he was surprised by the response but grateful for the gesture, and that he hopes his story will warn other parents about how easily online gaming charges can add up.

"I'm actually quite shocked that they returned the whole amount of money. The total was $8,206.43," he said. "It's going to be much better to have it in my bank account than somewhere where it shouldn't have gone."

With files from CTV Ottawa



Advertisements

Latest Canada & World News

  • Israel to send 1M coronavirus vaccine doses to Palestinians in exchange for future delivery

    World News CTV News
    JERUSALEM -- Israel said Friday it will transfer around 1 million doses of soon-to-expire coronavirus vaccines to the Palestinian Authority in exchange for a similar number of doses the Palestinians expect to receive later this year. Source
  • India switches rollout policy but still short of vaccines

    World News CTV News
    NEW DELHI -- Starting Monday, every Indian adult can get a COVID-19 vaccine dose for free that was purchased by the federal government. The policy reversal, announced by Prime Minister Narendra Modi last week, ends a complex system of buying vaccines that worsened inequities in administering the shots. Source
  • Iranians vote in presidential poll marred by disqualified candidates

    World News CBC News
    Iran began voting Friday in a presidential election tipped in the favour of a hardline protege of Supreme Leader Ayatollah Ali Khamenei, fuelling public apathy and sparking calls for a boycott in the Islamic Republic. State-linked opinion polling and analysts put hard-line judiciary chief Ebrahim Raisi as the dominant front-runner in a field of just four candidates. Source
  • Universities and colleges wrestle with mandating COVID-19 vaccines for return to campus

    Canada News CBC News
    Andrew Mrozowski just graduated this week from McMaster University's political science program, but the editor-in-chief of the school's student-run newspaper has already turned his mind to the fall semester. Presiding over The Silhouette's staff of full-time undergrads, Mrozowski says the Hamilton, Ont. Source
  • Canada's largest transplant centre slowly marches toward normal after weeks of 'wasted' organs

    Canada News CBC News
    Last July, Sarah Frazer learned she had two years at most before she would need to replace her failing kidneys. "I was 23 at the time — a 23-year-old girl sitting in a physician's office in Toronto General, being told, like, 'You need to find a new kidney,'" recalled the law student. Source
  • Outrage over developer's plan to buy single-family homes reveals a Canadian fixation

    Canada News CBC News
    In the current overheated dog-eat-dog race to buy a home in Canada, we probably shouldn't have been shocked by the wave of outrage triggered by a big property developer's plan to buy thousands of detached family homes and rent them out. Source
  • Binge or watch live? Viewing habits change as pandemic recedes

    Canada News CBC News
    Adjust your calendars accordingly, Wednesday is the new Friday. According to Disney. The studio recently announced that it will begin releasing all its original series on Wednesdays. Home to many popular Marvel and Star Wars episodic series, Disney+ kicked off the move with the recent launch of the god of mischief's own series, Loki. Source
  • Let me be that person you know in a wheelchair, so we can all think about how to be more inclusive

    Canada News CBC News
    This First Person article is the experience of Codi Darnell, a Vancouver mom who uses a wheelchair due to a spinal cord injury. For more information about CBC's First Person stories, please see the FAQ. Source
  • How do you make concrete more environmentally friendly?

    Canada News CBC News
    Hello, Earthlings! This is our weekly newsletter on all things environmental, where we highlight trends and solutions that are moving us to a more sustainable world. (Sign up here to get it in your inbox every Thursday.) This week:How do you make concrete more environmentally friendly?Returning Indigenous lands has ecological benefitsHow scientists mapped a deadly Himalayan glacier flood Source
  • Police smash couple's living room window with armoured vehicle in drug raid that finds nothing

    Canada News CBC News
    Police were doing surveillance on someone Joshua Bennett knew, working up a case she was trafficking drugs. They observed her at Bennett's rural property, northeast of Calgary, on consecutive days in late March of last year. Source