'Once in a lifetime': Xbox dad gets $8,206 back

An Ontario father says Microsoft has given him a refund for $8,206.43, after his 17-year-old son racked up thousands of dollars in Xbox online gaming charges.

See Full Article

Lance Perkins said he was stunned to discover the charges on his credit card bill in December, and criticized the company for what he called a misleading business scheme.

"When you have someone telling you that you can play for free, and then all of the sudden they just want your credit card number, a little kid or a youth would not realize what a credit card number is," he told CTV Ottawa at the time.

Perkins complained to Microsoft and the company agreed to look into the charges.

He says Microsoft initially told him it couldn't refund the money. But when the company learned Perkins' son was a minor, it agreed to refund the full amount.

"Microsoft may occasionally choose to provide a one-time refund in cases of minors making purchases without parental permission," the company said in a statement to CTV Ottawa. "These refunds are for a very small number of users in exceptional cases, and they will only be granted once in a lifetime."

Perkins said he was surprised by the response but grateful for the gesture, and that he hopes his story will warn other parents about how easily online gaming charges can add up.

"I'm actually quite shocked that they returned the whole amount of money. The total was $8,206.43," he said. "It's going to be much better to have it in my bank account than somewhere where it shouldn't have gone."

With files from CTV Ottawa



Advertisements

Latest Canada & World News

  • Trump focuses on first responders after Florida shooting

    World News CTV News
    POMPANO BEACH, Fla. -- U.S. President Donald Trump has made a grim trip to a Florida community reeling from a deadly school shooting, meeting privately with victims and cheering the heroics of first responders. But he extended few public words of consolation to those in deep mourning, nor did Trump address the debate over gun violence that has raged since a 19-year-old gunman killed 17 and injured 14 others. Source
  • 'The pilot called mayday': Tailpipe flames force plane to return to Saskatoon airport

    Canada News CBC News
    A fire on an Air Canada Express plane forced an emergency landing at the Saskatoon airport on Saturday. Teri Udle of Jazz Aviation said in a statement that shortly after takeoff from Saskatoon at about 11:20 a.m. Source
  • Israel slams Polish PM for WWII 'Jewish perpetrators' remark

    World News CTV News
    JERUSALEM -- Israeli politicians accused Poland's prime minister of anti-Semitism Saturday for equating the Polish perpetrators in the Holocaust to its supposed "Jewish perpetrators," setting off a new chapter in an angry dispute over Poland's new bill criminalizing the mention of Polish complicity in the Nazi-led genocide. Source
  • Joe Biden, in public and private, tiptoes toward a 2020 run

    World News CTV News
    WASHINGTON -- Former U.S. Vice-President Joe Biden is tiptoeing toward a potential run in 2020, even broaching the possibility during a recent gathering of longtime foreign policy aides. Huddled in his newly opened office steps from the U.S. Source
  • Angry students protest gun control after Florida school shooting

    World News CTV News
    PARKLAND, Fla. -- Thousands of angry students, parents and residents demanded stricter gun control laws Saturday as new details were revealed about the suspect accused of shooting and killed 17 people in a Florida high school. Source
  • Vancouver artist's cartoon of Florida school shooting resonates

    Canada News CTV News
    VANCOUVER -- A Vancouver illustrator says she's overwhelmed by the social media response to her cartoon depicting the victim of the recent school shooting in Florida. Pia Guerra's "Hero's Welcome" shows a young girl leading football coach Aaron Feis by the hand to meet a crowd of other people killed in school shootings. Source
  • UKIP leader sacked over fallout from girlfriend's racist Markle texts

    World News CTV News
    LONDON -- The troubled U.K. Independence Party ousted its leader Saturday after a scandal over racist text messages sent by his girlfriend, leaving the future of the right-wing party that played a key role in Brexit once more uncertain. Source
  • Adding Indigenous name to controversial PEI site an 'insult': Mi'kmaq leader

    Canada News CTV News
    CHARLOTTETOWN -- A member of the Mi'kmaq Nation traditional government says adding an Indigenous name to a Prince Edward Island historic site that bears the name of a controversial British general is a "grave insult" to his people. Source
  • Manitoba mother speaks out after she was sent video of daughter’s beating

    Canada News CTV News
    Police are investigating an assault on a 10-year-old girl on a Manitoba First Nation after video of the attack was sent to her mother. Amber Hardisty said the video, sent by a friend of her daughter Nevaeh, showed the child being punched, pushed and kicked. Source
  • Public health officials warn of possible measles exposure on Air Canada flight

    Canada News CBC News
    Public health officials west of Toronto say they've confirmed a case of the measles in a baby who returned home on a flight from Switzerland. Peel Public Health says the infant from Brampton, Ont., was on a Feb. Source