Ottawa residents can't get mail after Canada Post boxes freeze

The controversial community mailboxes that many Ottawa residents didn’t want in the first place are now causing more headaches for Canada Post and its customers.

See Full Article

It turns out the mailboxes aren’t suited for winter life in Ottawa. Hundreds of them have been frozen shut for days.

Gwyneth Davidson, who lives in the suburb of Nepean, says she had been struggling to open her mailbox since last week.

“I have seen people punching the mailboxes, kicking the mailboxes, shaking the mailboxes, and just pounding with their fists on the door trying to break up the ice that is inside the lock,” she told CTV Ottawa.

Another Nepean resident, Jennifer Rayner, is among those unable to open their mailbox. “It’s driving me insane because there’s probably bills to pay,” she said.

Mail carrier Bill Kitts said he’s tried to help some residents by meeting them at the community mailbox and directly handing them their letters.

Canada Post has hired contractors to de-ice the mailbox locks, but it has been a slow process, taking up to an hour just to open one of them.

Canada Post says that out of 250,000 community mailboxes in Ottawa, only a few hundred have frozen this winter.

“The call centre is up and running,” said spokesperson Jon Hamilton, urging customers to be patient. “We have people ready to go out and work on boxes, they have been doing that.”

After complaining for three days, Marc Coallier says his mailbox was finally fixed. But the south Ottawa resident said he’s not convinced it won’t freeze again.

"This is Canada,” he said. “We got rain, ice. These boxes are made for Florida or Alabama, but not for Canada.”

Davidson said Canada Post needs to find a permanent solution – either fix the mailboxes or bring back home delivery.

The previous Conservative government’s controversial plan to end door-to-door mail delivery and install community boxes across the country was put on hold when the Liberals took power last October.

With a report from CTV Ottawa



Advertisements

Latest Canada & World News

  • Teen in confrontation with Indigenous protester says he didn't aim to provoke

    World News CBC News
    The student who stared and smiled at an elderly Indigenous protester drumming in his face outside the Lincoln Memorial as his schoolmates chanted and laughed says he did nothing to provoke the man in the videotaped confrontation and was only trying to calm the situation. Source
  • Winter storm brings snow, rain, wind and cold to Eastern, Central Canada

    Canada News CTV News
    Much of Eastern and Central Canada can expect another day of punishing winter weather. The Environment Canada forecast for New Brunswick calls for flurries and ice pellets or freezing rain this morning changing to snow in the afternoon with winds gusting to 40 km/h, and wind chill temperatures as low as minus 18 Celsius. Source
  • Former CIA officer portrayed in 'Argo' film dead at 78

    World News CTV News
    FREDERICK, Md. -- A former CIA technical operations officer who helped rescue six U.S. diplomats from Iran in 1980 and was portrayed by Ben Affleck in the film "Argo," has died. He was 78. A family statement and his literary agent confirmed that Antonio "Tony" Mendez died Saturday at an assisted-living centre in Frederick, Maryland. Source
  • Afghan Taliban kill at least 12 in car bomb attack on military base

    World News CBC News
    The Afghan Taliban killed at least 12 security force members in a car bomb attack on a military base in the central province of Maidan Wardak on Monday, officials said. Two gunmen who tried to enter the compound were shot dead, Mohebullah Sharifzai, spokesperson for the Maidan Wardak provincial governor, said. Source
  • Few signs of breakthrough as May set to unveil Brexit Plan B

    World News CTV News
    LONDON -- Prime Minister Theresa May is set to unveil her new plan to break Britain's Brexit deadlock -- and it's expected to look a lot like the old plan decisively rejected by Parliament last week. Source
  • Ailing inmate sues federal government over 'sardine-can-style' van trip

    Canada News CTV News
    OTTAWA -- A federal inmate who says he was shackled in a cramped transport van for almost eight hours -- despite a heart condition and other ailments -- is suing the government for compensation. The lawsuit comes after a federal ombudsman called the prison service's escort vans inhumane and unsafe, and recommended they be replaced. Source
  • Olympian Adam van Koeverden wins federal Liberal nomination in Ont. riding

    Canada News CTV News
    MILTON, Ont. - Former Olympic flag-bearer Adam van Koeverden will be carrying the Liberal banner into the coming federal election, after securing the nomination in the southern Ontario riding of Milton on Sunday. The 36-year-old kayaker, whose four Olympic medals are the most by any Canadian paddler, will be looking to defeat deputy Conservative leader Lisa Raitt, who has held the riding since its creation in 2015. Source
  • Israel says Iranian military targets hit in Syria; 11 dead

    World News CTV News
    JERUSALEM -- Israeli jets struck a series of Iranian military targets in Syria early on Monday, the military said in a rare departure from its years-long policy of ambiguity regarding activities in neighbouring war-torn Syria. Source
  • Israel says its jets struck Iranian military sites in Syria

    World News CTV News
    JERUSALEM -- The Israeli military said its jets struck a series of Iranian military targets in Syria early Monday, an announcement that was a rare departure from Israel's years-long policy of ambiguity regarding activities in neighbouring war-torn Syria. Source
  • 'How is that not torture?': Beating of N.S. teen reignites debate over torture definition in Criminal Code

    Canada News CBC News
    The vicious beating she endured went on for hours, she says, and by the end of the brutal attack, she was a bloody mess, with chunks of hair ripped out of her scalp and her face almost unrecognizable from punches and kicks. Source