Edmonton man receives partial refund for $1,100 Uber bill

An Edmonton man who was charged more than $1,100 for an Uber ride on New Year’s Eve has been refunded half his bill.

See Full Article

Matthew Lindsey used the ride-sharing app after celebrating a wedding Thursday night with a group of friends. His driver made three separate stops to drop passengers off, travelling 63 kilometres over 60 minutes in total.

Lindsay said had taken comparable trips before.

“We use Uber all the time, so it was the first choice for me,” he told CTV Edmonton. “I’ve actually taken a similar route at peak time before and it cost me about $77.”

His New Year’s trip cost a base fare of $125 – but the 8.9 “surge” multiplier caused the price to balloon to $1,114.71.

Uber’s “surge” pricing is a supply-and-demand approach that kicks in during the company’s busiest hours. When a high number of people request rides, the availability of Uber drivers becomes limited.

“As a result, prices increase to encourage more drivers to become available,” Uber’s website explains.

Before hailing a ride, users are shown the “surge” multiplier, explaining their drive will cost significantly more than usual due to the high demand. They’re also given the option to be notified when “surge” prices end and the fare returns to normal.

If riders choose to pay extra, they’re also forced to type in the exact multiplier they’re agreeing to pay as a sign of acknowledgment.

After his story aired on CTV Edmonton Saturday, Lindsay said Uber called him and offered to refund half his fare.

Others, too, were incensed by Uber bills totalling hundreds of dollars. Two Montreal passengers were charged $625 for a 40-kilometre trek.

“We might have well just rented a room or something at that point,” passenger Veronica Iafrancesco told CTV Montreal.

“I feel like I was robbed,” said Cassandra Zakaib, another Montreal rider who was charged $320 on New Year’s Eve.

Uber did, however, attempt to warn users in advance that New Year’s Eve prices would be higher than usual.

“To avoid the highest fares, catch a ride just after midnight or have your app notify you when Surge Pricing drops,” one email, sent by Uber Thursday morning, said. It also recommended using their price estimating tool before riding and splitting the fare with friends.

Still, users like Lindsay are unhappy it’s even possible to spend $1,000 on a car ride.

“They just haven't acknowledged the fact that this is an unfathomable price. It’s a ridiculous, outrageous price.”



Advertisements

Latest Canada & World News

  • Niagara Falls daredevil might have died in plunge with snake

    World News CTV News
    In this Aug. 13, 2004, file photo, Kirk Jones poses for a photo at Terrapin Point on the American side of Horseshoe Falls in Niagara Falls State Park, N.Y. (Chip Somodevilla/Detroit Free Press via AP, File) Source
  • Man gets 10 years in jail for killing daughter's boyfriend

    World News Toronto Sun
    RUTLAND, Vt. — A Vermont farmer has been sentenced to 10 years in prison for killing his daughter’s boyfriend and burying his body beneath a manure pile. The Rutland Herald reports that 62-year-old Stephen Pelletier pleaded no contest last year to second-degree murder in a plea deal. Source
  • Alabama mom accused of 'pretty horrific' sex crimes against own kids and allegedly texting the images

    World News Toronto Sun
    An Alabama woman accused of “pretty horrific” sex crimes remains behind bars after police allege she photographed herself performing a litany of sex acts with her own kids before texting the disturbing images to an individual in Florida. Source
  • ABC: Settlement reached in 'pink slime' defamation lawsuit

    World News CBC News
    ABC says it has reached a settlement with a South Dakota meat producer that filed a more than $1 billion lawsuit US against the network over its reports on the company's lean, finely textured beef product that critics dubbed "pink slime. Source
  • Second inmate in two years dies of prescription drug overdose at N.S. jail

    Canada News CTV News
    HALIFAX - Another inmate has died from a drug overdose in Nova Scotia's largest jail, making it the second case in two years of a prisoner dying after taking prescription drugs obtained in the facility. Source
  • Mom's boyfriend gets life in killing of girl dubbed Baby Doe

    World News CTV News
    BOSTON -- A Massachusetts man has been sentenced to life in prison in the killing of 2-year-old girl who became known as Baby Doe after her remains washed up on the shore of a Boston Harbor island. Source
  • Baby Doe killer sentenced to life in prison

    World News Toronto Sun
    BOSTON — A Massachusetts man has been sentenced to life in prison in the killing of 2-year-old girl who became known as Baby Doe after her remains washed up on the shore of a Boston Harbor island. Source
  • Woman rescued from narrow ledge as apartment burns in Toronto

    Canada News CTV News
    A resident of a burning apartment unit in downtown Toronto was plucked from a narrow third-floor ledge as smoke poured out of a nearby window. She was later charged with arson. Video provided to CTV News Toronto shows a woman on the ledge of a highrise near Sherbourne and Wellesley streets. Source
  • Grenfell Tower fire death toll rises to 80, more U.K. buildings fail cladding tests

    World News CBC News
    British police increased the number of people killed or presumed dead in the London highrise fire disaster from 79 to 80 on Wednesday, and said a final death toll may not be known until the end of the year. Source
  • North Korea vows to execute former South Korean President Park Geun-hye

    World News Toronto Sun
    SEOUL, Korea, Republic Of — North Korea on Wednesday vowed to execute South Korea’s former president and her spy director, accusing them of planning to assassinate its supreme leadership. The official Korean Central News Agency said North Korea will impose a “death penalty” on ousted South Korean President Park Geun-hye and former spy chief Lee Byoung Ho, and they could receive a “miserable dog’s death any time, at any place and by whatever methods from this moment. Source