Apple issues fix for iPhone-killing ‘error 53’

Apple is apologizing after some iPhone and iPad owners saw their devices rendered useless, and is issuing a patch that to fix the so-called “error 53.

See Full Article

The patch is designed to restore devices that were disabled after failed attempts to update their operating systems to iOS 9.2.1.

Earlier this month, iPhone and iPad owners using their devices’ Touch ID fingerprint recognition system reported the gadgets were rendered useless after attempting to update iOS.

Apple explained that the problem occurred because the users had replaced their screens or their iPhone’s home button at “unauthorized” repair facilities – meaning anywhere other than an Apple Store or Apple service centre.

When the devices underwent a system check during the software update, the Touch ID sensor wouldn’t match the device's other components, causing the update to fail and prompting the “error 53” message.

On its support page, Apple explained that the system check was meant to keep devices and the iOS features related to Touch ID secure.

Apple suggested users force a restart of their devices and if that didn’t work, to contact Apple Support about "pricing information for out-of-warranty repairs."

The new patch issued Thursday should fix the problem. Users are being told to plug their devices into a PC or Mac, connect to iTunes, and then download the patch.

(Those who update their iPhones over the air via iCloud are not affected and did not encounter the error 53 message.)

In a statement to TechCrunch, Apple said the security check was intended for use at the factory and was never meant to affect customers.

“We apologize for any inconvenience, this was designed to be a factory test and was not intended to affect customers. Customers who paid for an out-of-warranty replacement of their device based on this issue should contact AppleCare about a reimbursement.”

With many iPhone and iPad users reporting they had lost all of their data after the error 53 message, or had been forced to buy new devices, a Seattle-based law firm announced it was launching a class-action lawsuit against Apple.

That law firm, PCVA, issued a statement Thursday saying it will watching to ensure that all customers are fully reimbursed.

“We’re going to make sure that Apple follows through with its promises, but we appreciate that the company says it’s going to solve this problem and compensate its customers who were victimized by it. That’s good business,” lead attorney Darrell Cochran said in a statement.


Latest Tech & Science News

  • Facebook conducting review over report user data misused by Trump political consultant

    Tech & Science CBC News
    Facebook said on Sunday it was conducting a "comprehensive internal and external review" to determine if the personal data of 50 million users that was reported to be misused by a political consultant for the Donald Trump presidential campaign still existed. Source
  • 'Dota 2' championship makes historic Vancouver move

    Tech & Science CTV News
    This year's edition of eSports' biggest annual tournament, The International "Dota 2" Championships, will take place in Vancouver after six years in Seattle. With a prize pool regularly floating north of US$20 million, The International is a prestige fixture on the eSports circuit. Source
  • Facebook's recurring nightmare: Helping muddy up elections

    Tech & Science CTV News
    MENLO PARK, Calif. -- Facebook has a problem it just can't kick: People keep exploiting it in ways that could sway elections, and in the worst cases even undermine democracy. News reports that Facebook let the Trump-affiliated data mining firm Cambridge Analytica abscond with data from tens of millions of users mark the third time in roughly a year the company appears to have been outfoxed by crafty outsiders in this way. Source
  • U.K. lawmaker: Facebook misled Parliament over data leak risk

    Tech & Science CTV News
    LONDON -- The head of the British Parliament's media committee on Sunday accused Facebook of misleading lawmakers by downplaying the risk of users' data being shared without their consent. Conservative legislator Damian Collins said he would ask Facebook chief Mark Zuckerberg or another executive to appear before his committee, which is investigating disinformation and "fake news. Source
  • Facebook's Zuckerberg comes under fire from U.K., U.S. lawmakers

    Tech & Science CTV News
    LONDON -- Lawmakers on both sides of the Atlantic criticized Facebook and its chief executive, Mark Zuckerberg, after reports surfaced that another company, Cambridge Analytica, improperly harvested information from 50 million Facebook users. A British lawmaker accused Facebook on Sunday of misleading officials by downplaying the risk of users' data being shared without their consent. Source
  • Calgary ecologist develops new guidelines to safely move frogs away from human development

    Tech & Science CBC News
    A Calgary Zoo ecologist has helped develop new guidelines to protect frogs, salamanders and other amphibians impacted by human development on the prairies. "Amphibians are really sensitive because their skin will absorb all kinds of environmental contaminants or toxins," said Leah Randall, a population ecologist with the centre for conservation research at the Calgary Zoo. Source
  • One of the driest places on Earth struggles to safeguard its most precious resource: water

    Tech & Science CBC News
    This story is part of our series Water at Risk, which looks at Cape Town's drought and some potential risks to the water supply facing parts of Canada and the Middle East. Read more stories in the series. Source
  • Vibrating muscles help arm amputees 'feel' their prosthetic hand movements, study suggests

    Tech & Science CBC News
    Rob Anderson was fighting wildfires in Alberta when the helicopter he was in crashed into the side of a mountain. He survived, but lost his left arm and left leg. More than 10 years after that accident, Anderson, now 39, says prosthetic limb technology has come a long way, and he feels fortunate to be using "top of the line stuff" to help him function as normally as possible. Source
  • Emojis are everywhere and they're changing how we communicate

    Tech & Science CBC News
    Love them ??or hate them ?, emojis are everywhere, spreading through our texts, social media posts, and emails. They're in our inboxes ?, on the big screen ?, and even being used as evidence ? in courtrooms. Source
  • Canadian hobbyists help shed light on mysterious northern lights phenomenon 'Steve'

    Tech & Science CBC News
    The mysterious light in the sky had appeared so often that Canadian northern lights watchers gave it a name: Steve. Unlike those famous pulsating ribbons of light that stretch across the sky, Steve would appear as a narrow arch of purple light, sometimes paired with green fence-like features. Source